I have never been in such an awful, frustrating situation. They completely dropped the ball on my mortgage, kept me out of the loop the ENTIRE time and then continually called me with "urgent" issues. Although they would say it was urgent they would not answer my call or call me back after leaving messages. Over and over I asked if there was anything we needed, I was completely ignored and told I was ready. The DAY BEFORE my closing they want me to close all of my credit cards or else it will not happen. This puts me and my small business in a horrible position. (Although I told them several times that I could put more money down) I'm supposed to close tomorrow. We will see if that happens. If I were you I would contact ANYONE besides these people. Complete disaster and totally unsatisfied with the communication and treatment of my case.
Update: the day of the closing I was told to wait around that it WOULD happen by 1 pm. Around 12:45 I had not heard anything besides a "mistake" call from my awful agent (names drew). He said he didn't mean to call me and would call me back in 5 mins. I NEVER spoke to him again. When it was clear that I would not get the keys to my house that day I called the main office and got quite rude with the woman receptionist. I do believe this is the ONLY reason I even got to sign the papers that day. I got in touch with the VP of operations. She was helpful and actually called me back; however at this point for me it was too late. I did close that day but it was what they call a dry closing meaning that the seller didn't get paid and I didn't get the keys until Monday. After the nightmare they sent me a tin of cookies and an automated email from my agent. Obviously I will NOT be eating the cookies or contacting him again. All together I'm glad it's over but I want to warn you to avoid this hassle all together and find another company.