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  • My nephew broke his phone and couldn't get it to charge. I took him in to get it fixed on the 26th (not the best idea to get your phone fixed that day, but the entire store was running very efficiently and being very accommodating to all of the customers). The genius tech working with (I can't remember his name though) me tried everything he could to get it working and never once asked me if I just wanted to pay the replacement charge or upgrade from his 5S. Seeing that the store was so busy and others had reservations for their phones I just paid the replacement charge. Got the phone home and couldn't get his Verizon SD card to work with it, Verizon did nothing but try and sell me a new phone and when that didn't work I was told to go back to apple. And it turned out to be a Verizon problem, not an apple problem. We went back in to the Apple Store at 6:00 (12/28) to try and get it all straightened out and get his phone and SD card working correctly. I didn't have an appointment but since I had just been in the day before they brought me to the Genius Bar pretty quickly. I was working with Shelby, who deserves a huge thank you for trying absolutely everything to help, including calling Verizon to get it figured out for me. Sabrina is the manager (I think) and deserves a huge thank you as well! She pulled every string she could to get apple and Verizon to work together and stayed to help until my nephews phone was completely fixed and reading the SIM card.
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