One star is a lot for this company. This is the worst service I have received ever. First, I made a reservation online and when I was almost done they offered me to fill some forms so I can go directly to pick up the car without going to the main counter to fill the forms there. They gave me a QR code. When I get to the airport I still went to the main counter to ask some questions and I show the employee the confirmation and the QR code. I didn't get what I wanted so I told her "This is a bad company". She said: "Well, we have all our rules on the internet". Fair enough. I go downstairs with my QR code. Right. When I was down there I show the employee the QR code and she said "You need to go upstairs to fill all the forms". You got to be kidding me!
Upstairs I go again and I tell the same girl, "so this QR code is not working" (I have a little bit of an attitude now). She said that they need to fill that there. I am like, why do you have this then? She said they don't have that service in almost any location (she has some attitude now too). So, I asked why they offer it in the first place and she is mad at me now, and said she is not the web page. I am like: "Are you serious"
So, I tell her I was just here and you didn't tell me. You let me go downstairs. She responded that I say this was stupid and walk away. At this moment I just want to punch her, so I turn to the other employee and said can you help me?
This was ridiculous. I now she is not the web page for right now she is representing the company and I am not a happy customer.
Once you prepaid over the internet, you can't change drivers. Any additional driver is $10 per day and you can't add another driver just for a few days. They charge you for any cancellation even when you do it in advanced, so they can have the car in the market again.