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| - Funky chic!!!
This was the first time I have stayed at a Vegas hotel other than the Encore. I was not disappointed, however, Encore is still my fav!!! Sorry to admit that on The Cosmo's review, but it's the truth...plus...I still give The Cosmo 4 stars!!!
I have no real complaints about this hotel. The staff is great, bartenders AWESOME (Tim at the Chandelier Bar!!!), rooms are large and nice, customer service good, food is decent, and plenty to do within the hotel itself.
The check-in process is quick and efficient, however, the staff at the front are not overly friendly. They do their job, but that is about it. Not a negative, but just expected a little more convo and smiles. However, Ali at the front desk is top notch...he provides the type of customer service I expect!!! The rooms are quite large and funky. The shower/tub area is ginormous and a huge plus. However, shower/tub area is so large that it is freezing in there unless you are actually standing under the water. So...didn't really get to fully use the tub area. The vanity/sink top is a bit small for 2 people with lots of product, but not a big deal. Other than that, the room is fab. House keeping is very good at keeping up with messy peeps (my husBAND), but we did have 1 strange encounter with them. My husBAND and a friend went up to the room 1 night to drop some stuff off and when they opened the door there was a lady in there. My husBAND assumed he was in the wrong room as the lady just looked at them and didn't say a word. He went back to the elevator and retraced his steps and ended up back at the same door. This time he knocked and the maid opened the door and simply asked "May I help you?". She just gave my husBAND the vibe that this was her room and not that she was cleaning it. He finally got into the room, but just left feeling weird about her being in the room.
We tried many of the bars and restaurants at The Cosmo and loved them all. The room service food is a big miss, however. Very bland and overly priced, but what room service isn't?
The main floor of the Cosmo is predominately non carpeted and very busy. Someone had spilled their drink and my husBAND slipped and fell. There were many employees around, but not one stopped to ask if he was okay or to find out what happened. I guess they assumed he was drunk. We had to go over to security and tell them that they might want to clean the spill up so someone doesn't get hurt. This example is my only real gripe about The Cosmo. While they provide good customer service when you ask for it, they are not very perceptive about someone needing customer service.
Oh...one more gripe. We had booked our room on our debit card and given our credit card at check in. When we left, our charges were charged to our debit card. We called and were told that this is because this is the card we used to book and if we wanted to use a different card for charges we would have had to give the other card at check in. WE DID!!! Very strange, but whatevs.
Overall a fantastic hotel and I would definitely suggest it to anyone visiting Vegas. However, I do think the Encore has The Cosmo beat in all aspects so I will no longer be cheating on the Encore. Wait...The Cosmo does have a better location than the Encore. It is right near the heart of the strip and you can easily walk to everything. With the Encore, you have to cab it everywhere. That is a HUGE plus, but still sticking with the Encore!!!
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