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  • I've been going to Vision Wellness since I moved here over a year and a half ago and I have absolutely no intention on returning there. On one hand, the doctors and doctor assistants have always been very kind, quick, and helpful. They really listen. HOWEVER, the front desk staff have always been COLD, RUDE AND INSENSITIVE, since my first visit. But I kept returning because I liked my optometrist. Unfortunately the doctor's performance can no longer compensate for their staff's incompetency. I found out yesterday at my exam that THEY MISLABELED MY CONTACT LENS AND IVE BEEN WEARING THEM IN THE WRONG EYE THE LAST SIX MONTHS! (Note: my prescription for each eye is different! This could have had serious consequences!) Before my visit even started they told me that they didn't have my insurance information right because it showed me as the policy holder. I kept explaining that I was on my parents plan. She started demanding my parents info (which I wasn't prepared to have) and said she couldn't help me without it. I argued that the insurance hadn't changed in the last year and a half so it should all be there - unless they lost it! She keeps saying she'll "look it up" and after I continued to argue that it's in their system she says she found it - then told me I have a $10 copay. Sounds about right. Great, thank you. I wait and then see the doctor. That's when I found out I had been wearing my left contact prescription in my right eye and vice versa, because they mislabeled the boxes. Then I check out... low and behold, I have a $50 copay?! MY COPAY WENT FROM $10 TO $50?! I asked her how that's possible. She said the copay for the visit is $10 and the contact lens exam copay is $40. Oh, so you forgot to mention that beforehand?! AND SHOULDN'T THEY PAY FOR MY NEXT PAIR OF LENSES AND/OR WAIVE THE COPAYS TO COMPENSATE FOR THEIR MISTAKE WITH MY LENSES?! Mislabeling contacts is a huge mistake and charging me for a contacts exam after that mistake is wrong. I have my prescription and have every intention on going elsewhere to have my contacts and/or glasses made. I DO NOT RECOMMEND VISION WELLNESS.
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