I opened my account at this location 3 months ago but have had the same stellar service at every location I've visited. This excellence is no accident and MUST be company wide.
This bank is family owned and it shows in the quality of service. Everyone is very friendly, professional and knowledgeable. I'm greeted with GENUINE smiles and pleasant attitudes every time I go in.
Upon opening my account, my debit/Visa card showed up on time and I activated it by calling the customer service number. Even the phone representative was super friendly and pleasant. I do online banking and direct deposit. Have never had an issue with the website nor with the deposits not being posted correctly/on time. I opened my account while they were having a promotion and the incentive money was promptly paid as promised. I thought "well I guess the honeymoon's over" and expected a decline in service. I am happy to say I was wrong. I still continue to receive first class service.
The bank locations are very clean with higher end interior design. Convenient hours.
This is banking like it should be. Other businesses could use this bank as a perfect business model.
Oh yes.......very very FEW fees (other bank ATMs and those are refunded at the end of the month!).