I've been here twice now, first time was great, the guy working was so sweet showed us around and explained everything. He even asked us what music we liked and played that throughout our visit. The second time, my friend and I went about 10 mins before closing time I know, annoying, but when you close you close. We only wanted to run in and get some soft serve. As soon as we walked in we were greeted (or not) by a girl who was very obviously annoyed we came in, and proceeded to remind us they close in 10 mins. She didn't ask us if we needed help, she was annoyed she had to turn on the machine, which she shouldn't have turned off until closing anyways. I used to work at a restaurant so I understand it's annoying for people to come in just before close, but it was a decent amount of time for us to come in and grab something. We weren't planning on eating there or anything. And when you close at a certain time that's the time you close and anyone who wants to come in (regardless if you agree or not) should be able to up until that clock says 9pm. And you don't have an attitude about it, and you treat them like a human being even if you're pissed. Besides that last experience I had here I liked this place. Even though it seems easy to figure out I think it could be set up better and a little easier for customers to figure out. I feel like it's a little confusing. This would've been 5 stars if I hadn't had that second visit but unfortunately I did. I'm not sure if I'll be back because of it.