After reserving one of the trailers and THEN reading the reviews we were worried. HOWEVER, we didnt have any trouble at all. The only reason we didn't give 5 stars is that the black tank was not empty when we picked it up and we didn't find out until we got to our destination. Other than that, the guy (I'm not sure what his name was) was understanding on our complaint on that issue. We have future reservations and we hope they go as well (or better with an empty black tank) as our previous rental.