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| - Capital North American Van Lines
With a cross-country move from Las Vegas to Florida, we put all our trust and possessions in the hands of this company. We wanted a recognizable moving company, not a 'fly-by-night' company. We thought and were assured, that we would receive excellent service. So not the case.
When we first spoke to their representative about our move, we emphasized the fact that we had an antique glass collection and family heirlooms and furniture. These were to be treated with white kid gloves from point A to point B. So not the case.
To begin, we were moving two separate households, one from east Las Vegas and one from west Las Vegas. We had prearranged that the west location was to be loaded first. However, we started getting phone calls from neighbors and the moving company that the east location gate was locked and then that the truck was in front of the east location. We then traveled from one side of town to the other in an effort to get the move started. Definitely not happy about this lack of communication which caused us an hour delay. The Las Vegas crew was cordial. I'm sure it had been communicated to them that we were livid with the location error. We even fed these guys lunch as well as a tip. That's the way we treat people.
Once both houses were packed almost 8 hours later, we started chasing the moving van across the country. We were told that it would take no less than 5 days. However, we weren't told that our belongings would sit on a truck in the heat for an additional 3 days once it was in the area. The Florida crew commented on the poor packing job that was done in Las Vegas. We soon found out why. Treasured possessions were damaged - a leg broken off an antique table, rub marks all over antique furniture, fresh scratches on other furniture and a great deal of damage to boxes and totes, many of which contained the antique glass collection. When a worker comes in and tells the driver he is needed on the truck, beware! Damaged goods will be delivered.
The Florida crew was careless. A floor safe - dropped from waist level onto a tile floor. Good thing the tile was not broken! Guess they wouldn't accept responsibility for that damage either! The bridge to the entertainment center put on upside down. When this was brought to their attention they damaged a corner when they flipped it over and then didn't bother to center it on the top of the bookcases. Minor damage to a wall. The longer it took them to unpack the truck, the slower they moved and the more careless they became.
A claim was filed with the company. It took about 6 weeks before an adjuster came out. We were told that our damaged antiques would be repaired. So not the case. I had to follow-up after another 3 weeks to see when the repairs and adjustments would be completed. I received a letter in the mail with a total amount for my claim and several "denied" items. The next day a check came in the mail. There was no repair. There was no challenging the fact that Capital North American Van Lines was negligent, Their workers came to my house, removed two heavy full pieces of marble from two beautiful antique tables that were family heirlooms, crated them like fine art (to the tune of over $180). If the damage to these tables was pre-existing, the tables would not have held the marble tops. End of story.
The company's lack of professionalism doing the job that I paid dearly for is to be noted. Perhaps a smaller company would have exercised more care and consideration. I know that I never will use this company again, nor will I ever recommend them. Enter into a contract at your own risk. The only way you will get satisfaction for their carelessness is to purchase their over-priced insurance policy. Your homeowners should protect your belongings while they are on the truck and in transit. And even so, just save yourself the headache and heartache and choose someone else for your valuable possessions and relocation.
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