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  • My husband and I are frequent customers of purple penguin. We live so close to the horizon and mission hills location and we fell in love with the deliciousness of a snow cone and ice cream combined. Every time we have gone it's been a great experience. However, today 9/10 at 600pm we had an awful expierence. We always have a stamp card and we were buying 5 smalls and 1 large. We counted our stamp card before we arrived knowing we had a free large. We gave the card to the girl working and she said you don't have enough stamps, we then asked for the card back and she started arguing with us and wouldn't let us see. We insisted on seeing it and we counted and showed her. She then responded "well I already stamped it". She was VERY rude. We have had this issue in the past with our stamp cards, so we made sure- triple checked our stamp card! We asked for her name and she wouldn't even answer us. I asked her coworker and he said her name was Ray... Who knows if that's true. Customer service was absolutely awful. Because of this expierence we will no longer be going and definitely not referring any of our friends and family. Throughout the summer we have spent a lot of money at purple penguin and it's a shame that 1 rude employee changes the entire expierence, but it did. Everyone else that works there has always been so outgoing and friendly. This is the only employee that has ever acted like this. We have had encounters with her before and she has never been friendly but this time she was just flat out rude......unacceptable.
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