I seriously wish I could give them a 10!!!! This place is amazing! I have NEVER had such a fantastic experience with a mechanic! The dealer said I needed a new transmission, seemed usual because my miles were low...so I had Nate's Next Gen give me a second opinion. Turns out the dealer was right. Nate's could have just stopped there and said yep...let us fix it, as most mechanics would have done. But no...Sophie went ABOVE AND BEYOND and tried to get to the root of the cause. She worked for weeks making calls and working with the vendor that provided my "transmission flush" at one of those "in and out" shops...which turned out to have caused this premature problem and got the vendor to refund me $2,000!!!! Although the ultimate repair was higher than that, I have never been so happy to pay someone for auto care! I will NEVER go to another mechanic for anything! Sophie has earned a customer for life with her amazing work ethic and respect for her craft!
Word to the wise...those in and out quick shops that do oil changes and required "maintenance" of your vehicles are not looking out for you. I thought if I went to a big name place I would been dealing with more ethical people because they had a certain level of protocol....Not the case.