You don't get a a 2nd chance to make a 1st impression. The rating is for the service, not the food. We never made it that far. After getting there we were seated decently quickly, and then waited. And then we waited some more. We waited for over 10 minutes for a waitress to come to our table.
We were tired of the wait, so we as we were leaving the waitress came up and apologized for the long wait, something to do with them being unusually busy because of the whole Red for Ed thing, a group teachers meeting or celebrating or some other nonsense. But we told her that we were on our way out.
Nothing worse than hearing excuses after a long wait, I could be extra peaved due to having a customer service background and having actually developed and taught customer service classes. Just apologize and move on. No one wants to hear all of that. I had high hopes and expectations, they were not close to being met. The food could be amazing, I'll never know.
Response to owner, no thank you . Please see first line about first impressions/second chances.