Hmmmm... One person putting a review at the hotel page when they didn't like the pet grooming at the store and one person who downgrades things because they found another place they like better. I think I'll be the first person to actually review the hotel.
We were coming through on our way to Palm Springs and needed a clean, nice place to put the pooch for the night. The strip just isn't dog friendly. They are certainly not the cheapest place around town. However, they are very business like, The facility is spotless. It was not a problem that our dog spent about 24 hours in the kennel. We could have paid extra for day care, but she needed the rest after doing things all day anyway.
The staff really seemed to care about the animals. They knew enough about her personality when we picked her up that they obviously spent time with her. I'd use them again.