| rev:text
| - I left from Ontario, CA on Thursday, August 3rd. I had a connecting flight in Phoenix with a final destination in Charlotte. We arrived on time to Phoenix. I went directly to the gate as I always do, boarding pass in hand, already checked in (because it was a connecting flight). The plane was delayed because of maintenance. No problem. It happens. I spoke with the gate attendant when it was delayed and asked her if she had an ETD. She said that she wasn't sure yet and to check back every 15 minutes to get an update. I checked back with the gate attendant (the same one each time) as advised 3 times within a 40 minute span. We spoke enough times that she knew my last name. The last time I spoke to her was at 3:55. Still no update. I returned at 4:10 and to my surprise the gate was completely empty of passengers. No gate attendants in site. Ghost town. So, I went to the customer service counter and asked for an update on the flight. They said it hadn't been updated yet and to return to the gate that there would definitely be a gate attendant that would have more updated information than the computer. At this point it's now 4:18. I went back to the gate. Because, what he said was what I had experienced throughout my life with gate changes and flight deviations. There's ALWAYS a gate attendant there to relay information on changes. I ran back to the gate still to find no one was there. I then proceeded to go back to customer service (about 4:30) and spoke to the same customer service agent who let me know that the computer had updated and that my gate was A25 and that the gates had closed.
A little background on me so you understand that I'm not a rookie flyer. I have been traveling internationally for business for the past 20 years. I have done business and flown into 38 countries in that time span with more legs and connecting flights than I could even think to count. The majority of my flights over the past two years have flown out of ATL or RDU. I spend on average approximately $50k annually on airfare. I have experienced every hiccup that you could possibly think of in the air and on the ground during travel. I have NEVER had an experience even close to this one. NEVER have I not seen a gate attendant left when a flight gets moved to another gate. I've seen where if they had to they left a note on the board. But, almost all of the time there is a gate attendant to get you to where you need to be. Its also amazing that they actually left a passenger behind on a connecting flight. It's not as if they didn't know I was at the airport. I mean, I flew into it, ON THEIR AIRLINE. The other airlines send out instant messages and/or e-mails with updates of gate changes. They couldn't even update the computers to relay important info to passengers. Even when I called to complain, the computer prompted me to allow them to call me back in a certain time frame. I did and never received a call. Had to call again.
This flight change put me on a red eye back to Charlotte via Salt Lake City. I was supposed to be at a meeting at 7:30 in Raleigh with foreign investors from Japan. I was unable to make it and was forced to have to drive to Philadelphia to meet with them yesterday after a bunch of apologizing and groveling.
I received correspondence from Richard Pine (the only guy in Delta that doesn't have a supervisor I could talk to). He let me know as a good will gesture they reimbursed me for my first class upgrade. As a good gesture??? You left me in a connecting airport, added an additional leg and put me in coach. Gee Thanks for giving me back something that I didn't use. After further correspondence from Dick, he REALLY got generous and gave me a whopping 3,000 miles. American. I WILL NEVER give you another dime. United and Delta fly out of CLT also. I'm sure they will appreciate my business.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)