I used to have thick hair all the way down my back almost touching my waist, that was until I got it done here!! Asked for more highlights, which I got, but when the girl washed and started blow drying my hair, so much of my hair fell out. I know after highlights losing SOME strands from bleaching is normal, but this was way worse!! My hair is now brittle, dry and BREAKING MORE AND MORE EVERYDAY!!! I do not recommend this place to ANYONE! My hair looks stringy and I am thinking about getting my hair cut up to my SHOULDERS because of the damage this so called "expert" did to my beautiful hair. Livid is an under statement!!!