James was the best! We had called an Uber at the airport but the 20 minute wait time made us sad. We saw a friendly face at the Avis counter and no line, so decided to see if we could rent a car before the Uber arrived. We were able to thanks to James's deft car reservations skills! It was cold and snowing so James got us a car with heated seats and we're pretty sure it has 4 wheel drive but don't know how to use it. The car is very high tech with push button start and sensors to let us know when another car is passing. James also helped us decide whether we should pre-pay for gas and had great local recommendations. Overall this was a great experience and we can't wait to see James again on Wednesday morning!