Chain that mostly in larger cities. We are lucky to have one in Madison. For this particular location, it's mostly a hit with a few misses. Each time, the food is fantastic. The service is okay. Depends on the day and the server.
Food: So many options. Too many options. Great for picky eaters because they will find something. I recommend the chicken samosas and fried zucchini for apps. These are my go-to apps. The calamari was too greasy and over breaded (so much that the breading was not cooked all the way for some of the pieces). I love their pastas. The burgers are massive. Fries are always hot. Portions are large. I always have enough to have two extra meals the next day. Some of my favorites include the Cajun Chicken Littles. Tip: sub out the corn succotash for their Mac & Cheese. Do it. The bread to share for the table is free. Some times it's warm and some times it's not.
Ambiance: it's low lit. There are a lot of tables. Bar looks nice High tops -- look uncomfortable. I recommend a booth because their chairs are not that comfortable. All weekends are crowded. There will always be a wait. Go a bit early so you can grab a pager and get on the list.
Service: Ok. This is where it's a miss sometimes. I understand that it gets busy. The last server I had was great in the beginning, but then it went a bit downhill. I asked for a glass of ice and it never came. Refills on drinks were not automatic. We had to ask each time for different people. Plates were never cleared unless they were boxed. This day, it was not busy so I am not sure what happened.
Overall --- good place for a group of people, a first date or a place to bring the kids. Lots of friendly smiles. Oh, of course-- the cheesecake is great. Linda's Fudge Cake. Try it. I am not a sweets person, but this cake might convert me.