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  • Well, unfortunately my car hit broadside by a sweet little old lady last weekend and at this point I'm going through her not so good insurance to replace it. Her insurance company recommended Gerber for an estimate and they had decent reviews so I made an appointment and brought it in. They weren't terribly prompt but also not running very late. The man who helped me was kind a jerk, to put it nicely. My car isn't driving right since being hit dead on so hard and with him just looking at the outside says "I can't see anything causing it to drive poorly so I can't write anything up". Seriously? I also told him my coffee went flying when we were hit, my son's breakfast burrito and juice went everywhere so the inside needed to be detailed if it wasn't a total loss and he replied something to the effect that it wasn't their problem. I took my quote got in the car and immediately called Lexus and asked who they recommend for collision repair - low and behold they have their own center! I stopped by the next morning and the agent there found frame damage the guy at Gerber didn't AND at Penske, they take your car apart to assess damage rather than just glance at it. I'll do a separate review for them but trust me, you don't need a luxury car to go there. They're so much better than Gerber. Trust me.
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