If I can give this business NO STARS I would. I just finished coming from Mcds about 25 mins ago & i ordered a HOT CARAMEL MACCHIATO & I received a cold & non tasty drink. I ask the chubby white blond for @ the window if she can heat it up for me (Not trying to be rude) she stated she wasent able to cause that's not her fault it's actually the machine that does the macchiato not her... & she is not allowed to freaking heat it up for me. Then again costumer is always right?
She closed the window on me & I waited almost 2 mins for somebody's attention. Then she white lady with glasses that looks like the manager returns $3 back in my possession.. which is very rude & unprofessional because @ no time did i ask for my money back. Instead I ask if she can just make a cold ice macchiato since the HOT macchiato was such a burden for her! Definitely calling cooperate.