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  • We are long time customers of Larry H Miller Dodge Avondale but we will never go back due to our most recent encounter. My husband and I dropped off our 16 Ram 1500 Ecodiesel to your service center at 3 pm on Monday to have a tire replaced under warranty and we were told it would be done around 6 pm. We received a call at 615 and were told that "someone" had locked our keys in the truck and they just found out and would not be able to help us until the next morning. We were left without one of our primary vehicles because of an error made by one of your employees. As if that were not bad enough, we were told there was nothing they could do for us for my husband to be able to get to work the next day, which resulted in myself having to drag a 1 month old baby and a 5 year old out of bed at 4 am because your company could not be bothered to stay late to fix a major error that they had done. In addition, the next day we never received word from the service department for an update of any kind. I had to call at 1 pm at which time it had conveniently "just" been finished. When I arrived to pick up the truck I was told by the service adviser that he was not responsible as he was not there that day and told me to go see the service manager because it was not his fault. When I walked into the service managers office with my grievances I was met by a man who was defensive and rude. He claimed he had no knowledge of any of what I was telling him had happened and repeatedly raised his voice at me and told me there was nothing he could do about it because he has been unaware of the entire situation until I brought it to his knowledge. He was rude, disrespectful, condescending and honestly outright unprofessional. We have taken our vehicles to your service department for years and have bought two vehicles from your sales department and I am unfortunate to say we will no longer continue our business with this dealership because of the way this situation was handled. I understand mistakes happen, but the way it was handled with no regard to us as customers and the way the service advisers and managers treated us.
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