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  • I used to go to this spa whenever I needed to get my nails done and have brought other people here too. Never, ever again! Their remodel is gorgeous but the staff are awful! In the remodel they forgot a staff room so everyone sits around in salon chairs, lounging on iPads, phones, talking to each other across the room or worst of all doing their own nails! Where is the owner? Where are the managers? I have never seen anything more unprofessional! It was utterly unpleasant. The girl who did my manicure blamed me for the shape being incorrect - I asked for square rounded and she gave me sharp oval. A lady came in after me and sat next to me for a repair job, she was told the tear in the gel was her fault - repeatedly. The manicurist was rude and unprofessional. The ladies spoke about how they were going to go out and get drunk in Scottsdale. I would have preferred a non-English conversation over this explicit discussion. Next came the shouting at each other about what to buy for whom at Costco. I felt like they were doing me a favor at best. Not once did I feel like I was being professionally served as a customer. I will never go here again and will tell everyone I have recommended this place to not to go again! Have I said Awful yet?!
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