| rev:text
| - Avoid this place at all costs. The employees are not proactive in confirming reservations and, moreover, they lie - a character flaw. On the morning of Sat, July 01 I messaged and emailed (separately) a request for a 9:00p dinner reservation for that evening. Since they open in the late afternoon, I was expecting a return message or email or phone call to confirm later that day. When I hadn't received any confirmation by about 5:00p, I called and reiterated my request. The employee said that a reservation for 8:30p would actually work better since "they close at 9:30p." Um...ok. To me, open until 9:30p means open until 9:30p, but nevertheless we changed our plans and arrived there promptly at 8:30p. We didn't even get out of our car when an employee came out to our car window and said "the chef has been injured, so we're closing." That's it. No apology or offer to re-accommodate us in any way.
Neither of us in the car accepted this lame excuse because our crap detectors indicated that an empty restaurant on Saturday evening of a holiday weekend = EMPLOYEES WANNA GET OUTTA HERE. The employee was clearly taken aback at our refusal to believe his "excuse" for being unable to host and serve us. He absolutely did not know what to say once he realized he had been caught in a lie.
Pro tip to employees: If you want this type of lie to have a better chance of working with customers, say "the chef has fallen ill." This is much easier to bluff than "the chef has been injured."
So, we left and ate at another Boulder City establishment that actually observes its posted days and times of operation. The final part of this story is the bigger issue. The employees clearly had my email address and phone number from my communications to them earlier in the day. They could have contacted me one or more days later to offer apologies and some type of incentive (e.g., free drink or free appetizer) to draw us back to this new business. Did they do so? Of course not. They don't get it. But, no worries. They won't have much longer to "get it" as we predict they'll be out of business before 2018. We're locals (17 years) with lots of social connections, and we patronize Boulder City establishments often. We're already actively spreading the word that Anthony's Trattoria has poor ownership, staffing, service, and communication. Sad, but true. Avoid this place at all costs.
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