| rev:text
| - I scheduled a POD to be delivered to my apt the 3rd week of June. Delivery was right on time and the driver was very professional. I had reserved parking spaces near my unit for the POD to be set. During the initial delivery, the driver mentioned he has delivered to my apartments in the past, but to the dirt lot on the side street. I was moving back to the same apartments on July 20th, to a larger unit in the back end of the complex and we discussed that the dirt lot would be where my POD would be re-delivered to as it was close to the new apartment I was waiting to become available. I paid over $400 for initial deliver, return delivery and storage of the POD for approximately one month. When the 19th of July rolled around and my POD was delivered, I had the same driver. He told me when I met him that morning that he could no longer set the POD down on that lot...it was private property. The driver was apologetic and professional. As I was expecting the deliver to be on that lot, I did not plan to have parking spaces reserved on the side street adjacent to my building. The dispatcher called me after I spoke with the driver and told me I had 10 minutes to find a place for the POD to be set down or the driver was leaving and I would have to call and reschedule. I was not happy with this, since it was doubtful I could locate the owners of three adjacent cars at 8:30 on a Saturday morning and ask them to move their vehicles. I explained that to Tina, the dispatcher and her response was that the driver could not wait around all day. I guess the only two options were a 10 minute resolution or "all day". Since I was fully expecting the delivery location to be the vacant lot based on my conversation with the delivery driver, I was not sure how this was now my problem. I hung up on the dispatcher after telling her the service as awful on re-delivery and I would be writing a Yelp review. I then began to walk back to the truck and talk to the driver. As I was walking down the block, he turned onto Central Ave and drove away. I didn't even get the generous 10 min to find a suitable spot. When it was obvious he was not just driving around the block, I called the dispatcher back. She informed me that she did not have to speak to "abusive" customers and I needed to call the 800 number as they would no longer deal with me. She then hung up on me. I called her back again to tell her I did not have an alternate number to call and I expected my things to brought back. Apparently between calls, she had talked to her manager and they were going to deliver the POD to the lot I anticipated it being placed and have me sign a waiver for it. She also told me if I was abusive to the driver AGAIN, he would leave without delivering the POD. When the driver, who was the only professional person I interacted with that day returned, I asked him if he felt I was disrespectful or abusive towards him and he answered not at all and shook my hand. I sincerely hope the dispatcher calls at PODS are recorded and someone above that employee listens to the calls to hear how it actually went. When you are a customer service professional and you have a customer who is unhappy with your service, I guess it's just a lot easier to blame it on the customer than have any examination of your service. I am a real estate agent and have referred numerous customers to PODS in the past. I will never do so again. It's sad the impact one employee can have on your reputation.
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