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  • This is comically the worst store I have ever been in. Not the worst cell phone store I have ever been in, the worst store period. TLDR: Get back in your car, make a harrowing left turn onto Mentor Ave. and drive the 5 miles or so east to the other AT&T location at 9570 Mentor Ave, Mentor, OH 44060. I did not know of the other aforementioned AT&T store at the time of my punishment in this purgatory. I had willingly gone to this place on several occasions and the pain was always the same. I won't bore you with multiple anecdotes, simply read this one and know that each experience I have had there has been comparable. I needed something fixed with my cellphone. I decided to take time off work so that I would arrive at a time when the place had a low likelihood of being busy as I had already had much difficulty at this location. I arrived at 2:30pm on a Tuesday. I walked in and stood near the entrance for about 10 minutes. Nobody greeted me. I walked around for another 5, went to the back desk, nobody there. There were a few reps talking to people at the tables around the store. Nothing changed for these 15 minutes. One of the reps got up to get something from a cabinet. I intercepted him and asked what I should do if I would like to speak to somebody. He told me to wait. I waited for about another 15 minutes or so and pretended to be interested in the floor models as there was only one TV playing a loop of adverts and all the couches in front of it were occupied. After that second 15 minutes I again intercepted a different sales rep who informed me that I needed to sign in. I asked if he could do that for me and he did so (although he was pretty rude about it). He told me that I was 4th in line. I waited about half-an-hour. Nothing changed whatsoever. Nobody left, nobody came in. It was like an episode of the twilight zone. I intercepted the second sales rep who checked me in and inquired about my place in line. He said that I was still 4th. I then asked (after spending about an hour in the store) if I could set up an appointment and come back. I was told that the only opening was at 6:15pm. I signed up for it and left. At 6:10pm I returned, entered, walked to the nearest rep and said that I had an appointment for 6:15. He checked his tablet said I was 3rd in line. I said no, I had an appointment. He said I was 3rd in line. I told him that I had made the appointment at approximately 3:30pm earlier that day and was told to come back at 6:15pm. He said I was 3rd in line. I left and shortly thereafter, discovered the other AT&T location at 9570 Mentor Ave, Mentor, OH 44060, and got immediate service. I never set foot in that terrible place again.
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