Came in last weekend with my husband and two kids. We were looking to buy my son some new shoes! While looking for his shoes I found a pair of vans that I actually liked and wanted to try them on. As I waited for a employee to notice that I needed assistance, no one came over to help us. My husband had the shoe for my son and I had the shoe for myself.... still no one ever came over! I then counted 5 employees standing over near the back talking and hanging out! Not even the guy at the register was interested in selling shoes! At that point I told my husband to put the shoes back because we are leaving! I spent at least 10mins in the store with no greet, nor any assistance! Piss poor customer service! I even told the group of employees at Journeys that "Not one of you have helped us since we walked in here so we're leaving!" They just looked at each other stupidly !
We went to the Vans store down the way where we were greeted as we walked in by 2 different employees and we bought 3pairs of shoes! I hate to say this but I think race had something to do with the way we were treated at Journeys ! We will never shop there again!