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| - We had an EXCELLENT experience here. I've actually suggested that the Best at this location ask more people who've had great experiences to review on yelp. We almost didn't use this place because of the low review marks. I brought that up to Lesa Hagen, the funeral director and the person that prepared my father's body for the viewing. We saw the reviews for the other location and chose Best, but when the day came and we had to transport my father, we learned that the Best closest to us was the Peoria location.
From beginning to end, we had a great experience. We came prepared with all of our questions, desires and research. We came with a great attitude and did not expect much. Lesa was so loving and didn't try to "sell" us anything. She was professional and kind. It was hard but we made all of the choices, the value of the viewing with cremation package we got was excellent, and my dad was handsome and well taken care of during his stay at the facility. We got his ashes back in a timely manner and all of the documents were in order, except for one mistake we had to chase down with the SSA.
It did make it much easier on everyone that my dad passed away in our home and did not need an ambulance, doctors, or anything. Hospice took excellent care of him on and off in the last months of his life. We did not get any of the urns or extras from Best. Only the basics. My dad had a military ceremony because he was an Air Force Veteran.
All I suggest is this you appreciate that these people will be sad for you and your family, however they will be professional and deal with end of life needs appropriately. Come prepared with all documents and understanding that you need to be involved in the process and solutions that may be needed. I am grateful to Lesa and staff for seeing dad through the journey with dignity, love and respect.
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