Our room wasn't the cleanest--floor needed vacuuming. Left the door hanger for "Maid Service" at 8:00 a.m. When we returned after 11 the room still had not been made up. Asked to have floor vacuumed and head of housekeeping came and did a quick once over. Had a bus load of high school age boys who monopolized the pool and hot tub until 10:45 p.m. No one said anything about all the noise and staying in the hot tub long past closing. Have to give credit to the fact the HVAC system worked great! Bed was EXTREMELY hard. We usually enjoy our stays at BW's but this one was a joke!