The piercer sam is nice but pretty shitty at doing her job. The piercing was fine and she told me any problems text me. 3 days later my ball fell off my earring (daith piercing) on the top part so the earring kept slipping. So I texted her seeing when I can come in and get a new one. she didn't seem to care because she told me on Thursday evening. This happened Tuesday morning. What am I supposed to do for 2 days not move my head or sleeep?! I know not her problem but the lack of costumer service was annoying. She then proceeded to tell me to take the earring out and put it in the other way until Thursday so it wouldn't come out. I thought I wasn't supposed to remove it for a month but apparently when it's inconvenient for sam it's totally fine. I called another piercing shop and they had me fixed up with a new ball with in the hour. That's how costumer service is suppose to work! On top of that they make you pay a $5 credit card charge fee. A little steep if you ask me. Seeing you only get charged maybe 3% so off of my $65 piercing you made extra. Shady to say the least. Also the app won't let me comment again but everything about costumer service I was mentioning you cleared up with your rude immature response. As a business owner you should be ashamed. I didn't text back because after she told me a million ways to make it so she wouldn't have to come in I found someone else. No need to text her back. You should have another piercer on staff to handle problems like this. That's all I was getting at. I don't expect someone to work 7 days a week but I expect a faster and more acceptable response to a situation.