About: http://data.yelp.com/Review/id/U9UuDFDg6WXOx5yaAy9jSw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • In July 2013 our HVAC unit died. We decided to go with Concord Heating & Air for our replacement because a family member had used them and was happy and we also had a family member by marriage who worked there. From the very beginning I wasn't super happy with the staff who came out to do the work. I was home for most of it because my job was more flexible then my husband's, but the men didn't communicate with me AT ALL. It took a whole week and while they did provide a portable A/C unit for us, they took it away the day they were supposed to be done, but they didn't finish that day. So we didn't have any A/C for the whole last day of the work. When the county inspector came out to inspect the new unit he said the breaker that HVAC was on needed to be changed and he would let Concord Heating & Air know and they would contact us to schedule that - we never heard from them about that. I wish I had gotten the inspector's name to contact him but I didn't. The next summer we started having issues with the breaker that the HVAC unit was on tripping and turning off. We would come home from work and it would 86 degrees in our house. We called them and they replaced the breaker, but it continued to be an issue. We called them again and they said that it must be an electrical issue in our house. Our house is older, so we had an electrician come out and check everything - he said he saw no electrical issues and it must be something with our HVAC unit. At this point I was coming home on my lunch break most days because the breaker was tripping almost every day. We called Concord Heating & Air AGAIN and they sent Zac out - he was the ONLY person we dealt with from this company who communicated and was helpful. He said he found an issue - a part was installed incorrectly and that should fix it. Then we got a bill from Concord Heating & Air for the service call Zac did. We called and said that we had paid more to have an electrician come out because Concord Heating & Air INSISTED there was nothing wrong with the unit and that Zac found something that was done incorrectly and we shouldn't have to pay for the service call. They never resolved that, but didn't keep sending bills either. Through the summer of 2016 we are still having issues with the A/C breaker tripping - not as frequently as it did in 2014, but enough that I worry about it on especially hot days. We're going to have to pay another HVAC company to service our unit and try to figure out why this breaker keeps tripping. I'm so frustrated with this on-going issue that if I could have them come take the HVAC unit away and get my money back I would. We paid for the unit in full and did not finance it with them - maybe if we had we could have withheld payments until they fixed it. I'm starting to wonder if we don't have a bad unit, but the staff at Concord Heating & Air seem so incompetent I don't know if they would even recognize that. This company has terrible communication - multiple times we would call about these issues and they wouldn't call us back. They obviously don't care about customer service at all. I don't think I've ever dealt with a worse company than Concord Heating & Air.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 121 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software