Human greed at its absolute finest!
We took our dog to our normal vet where he was diagnosed with a life threatening condition. They said he would need surgery right away to save his life. Our vet called Veterinary Emergency + Critical Care and spoke to the veterinary surgeon who gave a quote of $2500-$3000. We were barely able to afford this but were willing to pay it to save our beloved dog's life. We drove across town to bring him here and lo and behold, because it was in the "evening" (no more than 30-45 minutes had passed from the time our vet spoke to these people to when we arrived across town at their facility), the vet Frank Fasanella increased the surgery quote from the original $2500-$3000 to $4500-$6200. When we told them there was no way we could afford the increased price of the surgery they stated that the price is non-negotiable, but we could call our credit card providers for them to increase our limits! The only other option they gave us was to euthanize him in one of their back rooms right then and there. We opted to take our pup from these uncaring, money-hungry people and instead to take him home and keep him as comfortable as possible, where we planned for him either to spend his remaining time that night with his family who loved him or have an at-home vet visit scheduled in the morning so we could euthanize him in a place where he wasn't terrified. He ended up passing away a little over an hour after we arrived home, surrounded by the people who loved him. They could have saved his life for the original price but the heartless and greedy staff at this facility only wanted to play on our emotions and milk us for every penny we don't have. To top all of this off, the next day we received an email from the vet, Frank Fasanella, titled "Discharge instructions for PETS NAME" outlining a complete lie about options that were supposedly given to us when we were there, then essentially mocked our decision to take him home instead of immediately euthanizing him there where he was stressed out and scared. Please avoid this place. There are many other veterinarians in town who actually care about pets and their families and are much more capable of doing their jobs in the compassionate manner it should be done in.