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  • I found a great deal for a simple internet service from century link for only $35 per month. Sounds perfect, right? Wrong. While the internet service worked fine for the several months I had it, getting it started was a ridiculous process. I lost count, but I made a minimum of 7 or 8 calls to century link customer service just to get my internet STARTED. Basically they told me completely incorrect information each time I called, including wrong username, password, router type to purchase, etc. Furthermore, I got transferred to approximately 5 people per call and had to repeat my questions multiple times. Disconnecting my service when I moved out was once again, a nightmare. Serveral calls, around 30 minutes each (on hold most of the time), approximately 4-5 customer service representatives per call. And just to top it all off, they gave me an incorrect (too little) refund for the 22 days of the billing period I was cancelling. Don't use this company. I would never recommend century link for internet service, even if it's a good price. I wish I could give this company 0 stars.
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