Our flight landed more than 2 hours ago and we're STILL waiting here at "Economy". We waited more than 35 mins to be picked up by their shuttle, after taking the first shuttle from the airport. They crammed so many people in the shuttle it was ridiculous, people were sitting on top of each other and could not wear seat belts. That wasn't the worst part - waited another 45 mins to get to the counter and we were only 3rd in line. Then our primary driver didn't have her car insurance card on her - which was not mentioned online on the reservation so we tried to make me the primary driver instead and they wouldn't allow it. Their customer service is seriously lacking and the policies are NOT the same as what was advertised online. We just now finally got our car but they charged us an additional $60 to buy "their insurance". It's also $11 additional to have anyone else drive the car. Save yourself some time and frustration and use a name brand rental company. UPDATE: also, its $11 A DAY extra for the additional driver, which we were NOT told and only found out after we had turned the car in.