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  • I'm quite forgiving and usually will give a place a second chance, I truly regret that I gave this atrocious place another. The food itself is fine. the coconut shrimp and the ribs are always well done. Their crab dip is also quite delightful, and you can easily be filled up on this stuff alone. However when it comes to the MGM location, the star meter should be in the negatives strictly based on service alone. Never have I been to a place where I've felt more neglected and treated so rudely. This is the second time it's happened to me here and I'll never come to this location again. Our story starts off with us getting seated next to a huge b-day party of fifteen. Our hostess leaves telling us to enjoy our "safari". Ten minutes go by and not a single "hello" or drink order from anyone. I'm tipping over w/ rage at this point based upon my previous experience and immediately call upon my first manager. I explained to her how time has gone by and we haven't been helped and she was shocked and took our order right away. Now you'd think at this point the person that's supposed to be waiting on us would've come by to apologize at least. If he did that all would be forgiven somewhat. However he didn't. In stead he acted like his mom just took away his TV privileges for a month and he slid our waters onto our table, tossed my dining card on the table and stormed off. I had it at this point and was redder than their stupid sparkly thing they put on their volcano dessert. Upon comes my request for manager #2. I requested that our waiter be removed and replaced with a different one or we get reseated to a different section. I even could've played the race card if I wanted to as it was clear our waiter didn't like Asians and would rather serve his own kind, but I let it be. The manager was very apologetic and introduced us to our new waitress as the other manager came over with our appetizers. At this point our original waiter came over and noticed both his bosses and another colleague were at our table and actually tried to come over and take the appetizer platter away from the manager and serve it to us. Everyone kind of just looked at him stunned. Needless to say I wasn't too pleased and voiced my opinion to have him removed from our presence immediately. The managers shooed him away like you would any animal that came near your property. The service did get better at this point as Manager #2 was always within our line of sight and he kept a constant watch to make sure we were taken care of. However this didn't make up for the delays and the neglect right off the start. I admire the managers for taking control and making sure they did what they could to rectify a poor situation, however the bad service from our original waiter stems from above. They should have a firmer grip on their staff and should make sure they hire people that know how to do a good job. Food is a 3-star, however the experience ruins all aspects of it altogether.
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