This grocery is an ok place to shop. I can say that I am at the grocery store a lot during the week so I have some pretty high standards when it comes to shopping at them. I do give them praise for their selection and price. I always know that if I want great organic food, this is the place if Festival Foods doesn't have it. This store is very big so they have all different cuisines and variety throughout the store. Their liquor department is very big with a ton of options. Their prices are a bit cheaper on things compared to Metcalf's and other high end grocery stores.
The few downsides to this store are the parking lot, the tiled floor and the very slow checkout lanes. The parking lot is gigantic but the lanes are very small and people are constantly flying through the lot. There are many other businesses around it as well so it makes it very congested most of the day.
I know complaining about the tile on the floor is reaching for a complaint for some but this is literally the loudest store. I get a headache every time I go in. The carts rumbling makes everyone have to scream over each other to hear, which then makes it very loud. You would think that just a few sections would be tiled, but it is the whole store from what I can tell. If you have glass bottles in your cart make sure to hold onto them or they fall and bounce around while walking through this store.
The checkout has gotten a bit better because of them installing a lot more self checkout lanes and the new electronic scanning machines. I usually plan about an hour and a half or more for my whole trip considering the checkout area is always very busy. The checkout employees are usually quiet and never say much.
When it comes to customer service I have never been greatly impacted by an employee being great. When I have trouble finding something I always try and ask before roaming the whole store wondering where something is located. When I ask an employee they usually either say they do not know or they will point me in a direction and let me fend for myself. On multiple occasions I have roamed the store after asking an associate and have been upset because I couldn't find the item I was looking for. Overall I would avoid this store if you are on a tight schedule or do not want the headache of the mad rush of people. There are a lot of better options when it comes to grocery stores in my opinion.