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  • 0 stars! We haven't been to Penn Station recently, but we had an extremely bad and outrageous experience here a few years ago that has prompted us to never return! I truly hope that management has changed since then. Basically, my wife found a hair in her chicken sandwich, and management didn't want to make her another one (she wanted a refund at this point). Anyway, we must have been standing there about half an hour as the snide and wiseass employee from hell kept calling (was she really?) her regional manager (or whomever) to confirm that it was OK to issue my wife a cash refund! She was clearly playing games with us. I remember I blew my stack in frustration, and stormed out of there in shock and disgust at their lack of basic customer service! I don't even remember whether my wife got her refund or not. One of the absolute WORST dining experiences ever. At least under that management a few years ago.
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