Waited at curb side 10 minutes early from scheduled pick up . Half hour passed no shuttle. Per customer service driver marked me down as no show and asked if I stood at right curb? Ised this company before never again. Even asked for a refund and was told I have to contact the company I booked through? Luckily another shuttle company was at curb side and I was able to board that shuttle and arrive on time at the airport. Of course I had to pay for the ride, AGAIN. I got ripped off.minus a star