| rev:text
| - Came during a promotion where they were offering a free regular-sized bubble tea of your choice.
It's a nice place. Clean, spacious, decorated. Service is good; they take the time to explain questions slowly and clearly which is something that might be a bit of a different experience depending on where you usually get your bubbletea and proficiency in language...
Their drinks come in three sizes: regular, large, and "bottle". If you decide to go for the bottle, the next time you order a drink, you can re-use the bottle and they'll give you a $1 off your drink, which is pretty nice as it is an effective way to reduce waste by offering an incentive to do so.
They don't use an order number system, and instead opt to call the order out. This means that if you don't take a receipt, you'll have to remember what you ordered, and if multiple people order the same thing, there's a chance that someone that ordered later might get it first because you weren't paying attention or weren't available when it was called.
During the order itself, topping options were offered, but no mention of sugar or ice customization. I will assume it was a simple oversight, which is easy to fix, though it seems none of the others ahead of me were offered sugar and ice customization either. Though asking about it afterwards, the option is there, so you might need to take some initiative if they don't offer it directly.
I ordered the regular milk tea with their original tapioca. Normally, the tapioca is included in the price of the drink, but it seems like during the promo period, they decided to treat it as an add-on. I mean, I guess you're getting a free drink so sixty cents for some tapioca is justified. But at the same time, is it really worth breaking the news that you don't get the full experience from that specially prepared tapioca pairing because it's a promo drink?
The lack of ice/sugar customization became a problem in the end. I tasted subtle hints of tea, but there wasn't any milk flavor. The drink also tasted really watered down, and then I realized half the cup was full of ice. Again, maybe it's the promo drink, so you're getting as much water as possible. The tapioca had a slight taste of something sweet...but it was too subtle and combined with all the ice it was kind of flavorless as well.
While there aren't any bubble tea places around city place, there are a dozen of them just a few blocks north in chinatown with better drinks. People working there are pretty nice, but unfortunately when it comes to bubble tea, I value the drink more than the service.
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