I am pretty frustrated with the cox customer support at this point. This is my conclusion after last few interactions and not just one.
When approached with a problem, I have been rudely told theres "internet outage in your area" when there was none. Told a technicians scheduled to arrive and there was none. Was told to live with internet speeds and there was nothing to be done.. and so on. The worst thing is I feel helpless about this because of the monopoly, and Cox bosses do not seem to care as there is never a survey that comes your way :(