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| - I feel horrible having to write such a bad review. I am a new member with this company. My first experince started of great. I was searching for a massage place to try out and become a frequent customer or member. I searched multiple places and thats how i came across massage heights. They were one of two massage places accredited by the B.B.B. I decided to give it a try.
I called set up an appointment for a massage. The pricing seemed fair $50 for your first time (1hour massage) The massage was great. I left feeling healed, relaxed, and sore(sore in a good way). Before leaving I was introduced to their membership package. I was hesitant to sign up because the membership locks you in for a year, but I did want to return on a frequent bases. My choices were to sign for a membership or everytime i visit pay an additional non member fee. I chose the membership.
Befor i continue I will say that the rating is not based of the quality of their massages but of the company, its services and policies, and being a customer, to forward warn future customers thinking of becoming a member (really know and understand what you are signing).
After my massage and signing up as a member ($60 a month) It has taken me a while to return do to a busy schedule. I now have (or HAD) two 1hour sessions going on three. So yesterday I gave them a call and set up a appointment for this morning at 9am. I woke up, headed out and started walking to my appointment only to find out that it was pouring raining outside(just my luck. lol and I got soaked) I had to turn around. I immediatly gave them a call and left a message and called again at 9am trying to reach someone. They called me back asked if i was coming in still, I informed them about the message and what had happened. The lady said sorry but we have to take your session away still. I was livid but stayed calm trying to work something out. (When she told me that all I heard was sorry we arent giving you your 1hour massage but thanks for the $60) She was unwilling to work anything out with me, i felt like the employee and her the customer. I feel bad because I just hung up in her face to calm myself(unlike me) I did some more searching and reading of reviews and scimming my membership policy again before calling back. The membership issue seems to be a common deal with this place so be careful in doing so. Make sure that for 1year you will not have an emergency come up or something happen to were you can not make your appointment or you can kiss your hard earned money good bye!
I called back spoke with Jeana, she might of even been the first lady i spoke with. I asked if there was anyway to contact the owner or have her contact me. She said no, didnt ask me any questions of it so I left it at that.
This is a great place for a one time massage, but do not fall into the membership its not worth it. There are 100's of other massage places in the city just as great, or even better not to put up with what im going through.
I am now stuck and so far unhappy with this place, with no options to leave and go else where.
Im in it for a year, if the polices become better i will be the first to inform you all.
Have a great day, my fellow yelpers!
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