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| - I can't tell you how disappointing my experience was getting my hair coloured at this salon chain. It all started with when I called to make an appointment originally at the Queen St location and told them I wanted an appointment for a specific date for my birthday event. I was told at 2pm that day that if I came in the same day for 4:15 for a consultation I could get an appointment on the day I wanted. I left work early to get there on time, had a lovely consultation with a woman named Liz and then things went south fast. I went to book my appointment for the date we discussed at reception and the receptionist just smiled at me and said, "Sorry both the appointments available on that day were booked this afternoon so we don't have any appointments left on that day anymore". I stood there for a moment and said, but you just told me two hours ago if I rush down here for 4:15 that I could have an appointment that day; why didn't you hold this appointment for me? She just smiled at me in a condescending manner and said, sorry but those people didn't have to wait for a consultation and could book their appointments right away. I couldn't book yours until you had your consultation. I again asked why did you not hold one of the appointments for me? And she replied, I told you sorry there's nothing else I can do. She didn't try to contact one of the other salons and continued to be rude as I pressed for any solution. I left very upset and decided to called the Yorkville location. I spoke to the receptionist there and informed her what had happened. She was very nice and said to give her a few minutes and she would call me back. A few minutes later the owner of the salon, Luis, called me and again was nice. Apologized for how the receptionist had handled things and worked with me to book an appointment at that location instead on the day I needed the appointment. He said the price would be the same as I was quoted at the Queen St location, $205 +tax. Great! I was happy and showed up on the date early and ready for my colour and blowout excited for a change. I showed Michael, my colourist, the photos of what I wanted (darker hair), and he said great and went to mix colour. While he was brushing it out he commented how healthy my hair was and said it was nice to touch. I mentioned to Michael that I had done my roots myself about 3 weeks ago but there were already some greys poking through and asked to be sure they will be covered as part of the appointment. He assured me the toner he would use with cover them and not to worry. I also mentioned to him I had a blonde Ombre two years ago and it dried my curly hair out badly. That I just recently cut off 7-8 inches of hair to start with a healthy hair again. He proceeded to foil my entire head. I was then brought upstairs and when the stylist took the towel off I was shocked to see my hair had been died very blonde and was a almost full blonde! My heart sunk. The woman saw the look on my face and immediate asked, what? is it not right? To which I replied no this is very wrong. She rushed me downstairs and Michael came over and they said, it's okay we'll put toner on your hair and that will bring the blonde down. They did that, brought me back upstairs, and again my hair wasn't even remotely what I had asked for and now I was devastated about the damage I knew all the bleaching had done to my hair after I spent a year trying to repair it and sacrificed a lot of length to start fresh with undamaged hair just four months ago. Back downstairs I went, while Michael was nice it was obvious he was frustrated with me not being happy at this point. Another colourist came over, asked me what the problem was (she was very nice), and I showed her the photos and she looked at my hair and agreed it wasn't right. She advised Micheal put low lights in my hair with foils to break up all the light coloured hair. Michael did this and I was brought back upstairs. I had my blowout and they asked me if I liked it and I said it was better then when we started even though I wasn't happy because I had been there for five hours at this point and was going to miss my make-up application appointment if I didn't leave. Got home after and was getting ready for my appointment and was astonished to see that after three rounds of colour on my hair my greys were still showing! So this salon damaged my hair, didn't cover my greys and tried to sell me product when I left with a $366 bill; I was charged $225 not $205 but was so mad I said nothing just paid and left (including a 20% tip because I felt obligated to tip them after all the fuss even though I wasn't happy at all). Now recovering the damage to my dry hair will be at my own expense and while the colour I ended up with isn't horrible, it's not what I wanted and as it fades it will lighten because they bleached the crap out of it unnecessarily. Cannot believe this has happened
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