Husband and I went this Saturday... We had already bought our food and had sat down to eat... he had to ask for the restroom key. The guy told him he would come to open it in a minute. 5 minutes went by, my husband walked back to the counter standing there in plain view very obviously waiting. The employee acted as though he were invisible. Nearly 10 minutes went by... I finally had to get up out of my seat to very loudly (but politely) let the employee know that he needed to use the restroom. My husband has intestinal problems and 10-15 minutes is difficult. We were never apologized to. Not to mention, what kind of place won't allow you to unlock the restroom by yourself? He's not 5 years old and doesn't need a reminder to zip his fly... That just goes to show you how the place has gone down hill... like many places here. Crappy customer service.