Their pizza is excellent (definitely one of my favorites in Charlotte), but we cannot get past the customer service and attitudes of the employees. Regardless of the day/time of our visit or how busy they are, any request large or small seems to be too bothersome for them to deal with. Sadly, I might go as far to say worst customer service in Charlotte. We'll probably occasionally go back because the pizza is very good, but I cringe at the thought of dealing with whoever is behind the counter.