I was a huge fan of R Squared Cafe when they first opened - but, I believe some of the former baristas don't work there anymore; I always see the same 3 workers now.
Their coffee is still one of the best that I have ever tried and they get their baked treats from some local baker - the matcha cookies are to die for! But, what's making me avoid this place is the service. The workers are not as friendly as before and they seem annoyed when I take a few moments to look at their drink list to decide what drink to get. The baristas always have this serious looking face the last few times that I visited. As a side note, they no longer do fun designs on the top of your drinks anymore.
I'm always so tempted to come back here, so I can get those matcha shortbread cookies - but, I can't handle the unfriendly service. I have migrated to Dark Horse (which they have a few locations across Toronto and one a few doors down from R Squared) or Jimmy's Coffee (2 locations in Toronto).
This cafe is no longer a place that I recommend to my friends and family.