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| - I first ate at a Panini's in 1996, in the Flats. I liked their signature overstuffed sandwiches, which are pretty unique and really fill you up. I've been to a lot of their locations as they've expanded over the years.
I have been having lunch at the Mayfield Rd. location for a few years now, since 2011, but will never be going back to that location again after today unless someone gives me the apology that they owe.
Here's what happened: I walked in and sat down at the bar like I always do. No one came over and greeted me.
I waited several minutes, still nothing.
I observed a few employees walking around, and figured that if I was patient soon one of them would come over, but no one ever did. I couldn't understand why no one was coming over to serve me. I waited several more minutes and still nothing, but three different waitresses were standing around by the kitchen entrance behind the bar, doing nothing, just staring blankly pretending not to see me. They were looking right at me, so I tried to get their attention, first by craning my neck like I was looking for help, and then eventually I started waving my arms. Not meekly, either, but like it was Day 15 on the lifeboat and I'd just spotted the first airplane since the ship went down. Still nothing. No sign of acknowledgement whatsoever, like I was totally invisible.
I've never been treated like that, anywhere, not ever.
After about thirty seconds of waving, I got up and walked out. I don't intend to go back again. I have no idea what their problem is, but they clearly have some serious issues with the staff.
I tried to find a customer feedback contact on their web site, but there was nothing, so I'm taking my grievance public.
Update: I did eventually get an apology from someone who works for Paninis, and a promise that their staff had gone through some turnover and they were making things better. I have been back, and happily have gotten better service. Accordingly, I've updated my rating from 1 Star to 3 Stars.
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