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  • Yay for efficient service! Purchased two items online, but had to return them. When I called their toll-free number, I was told that some items have a 14 day return policy, whereas other items have a 30 day policy. Service over the general Best Buy line was okay/good. Service in person... was soo good. Lillian? made the return pain-free, which is great since we had a couple of errands to run that night. The line-up on the Friday night, wasn't bad at all. Factor in two customer care representatives, and it was no time before our turn was up. The rep on the phone cautioned me for a worse-case scenario, that maybe we'll be hassled to return an item since it was literally at 15 days. No such thing happened in person. My electronic device was still sealed in the Canada Post bubble pack. They had to open it there. The return, could not have been more smooth. I only wish they were located closer to home. Nonetheless, a positive shopping/return experience means that I'll definitely be interested in shopping with Best Buy again. Not to mention that their deal beat the other ones that I compared their prices and value to.
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