| rev:text
| - My experience here was.....ok. The guy at the counter was friendly enough (although not overly talkative). I had called previously to inquire about upgrading my old blackberry to the new iphone 4. They had them in stock, and the guy told me he'd set one aside and i could come in and pick it up after work. I had originally planned to just order one online (I was due for an upgrade), but didn't want to wait for it to arrive by mail....instant gratification was key.
So i went to the store, but had already researched what type of service and features I wanted to include. I told the guy that I wanted to add Rhapsody, but asked him if he could explain how it worked first (for those that don't know, it's supposed to be a $10/month music download program - unlimited tunes). He was quick to state "oh, that's not available on the iphone"....confused, I asked why it was offered in the package online then. He was adamant that it was not a feature available to the iphone, until I asked him to research it.....Whaddaya know. It WAS available. He said nothing and we moved on. Next, he asked if I wanted insurance. I said no, but i wanted the extended warranty for $1.99/month. He stated again "that's not available with this phone". AGAIN, i asked why it was offered online. He said it probably wouldn't have let me check out with it.....and then clicked a little button, and low and behold...it let him add the extended warranty. I then informed him that I wanted to reduce my minutes from 900 to 450, since i have not gone over the 450 in over 6 months....He looked at my account and said that i should absolutely stay with the 900 minutes because I would definitely go over. Mind you, I had just checked my account earlier in the day, so I knew where I stood. He told me that I was already at 380 minutes, and I would have to pay extra for any minutes I went over. I looked at him for a minute....then told him that since my cycle restarted tomorrow,...I was clearly still going to be ok. He said nothing and kept going. He then asked me if I wanted to look at cases and I said no because I had already found a specialty one online that I planned to order. He stated that I should definitely look at their selection first, because they had a ton to choose from and could probably get me discount. So I said ok and he walked me over to their turnstile....with a total of 8 choices (and three of them were variations of black). When I asked what the discount was, he said he could get me a discount....if i bought a package that included about 5 other things that i didnt even need or want.....
Overall, he was nice and I got the phone and plan i wanted....but only because I had researched it myself. Don't expect them to know what they're talking about, and go prepared!
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