Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy Nick was very knowledgeable and overall an excellent salesman. When we were checking out Nick said "we have changed our policy and will mail you your owners manual and spare key". It is now 13 days later and nothing. I've spoken with Nick several times and he perpetuated the lie. So today I got Kenny on the phone, one of their customer service managers. He admitted that they lost the key and manual and that "they would have someone in my area next week to build me a key". He also talked over the top of me and would not listen. And then offered to give me a lunch coupon. What an insult. My first Lincoln was purchased from Sanderson Lincoln on Bell road in Phoenix and they have WORLD CLASS customer service. Save yourself a nightmare DO NOT BUY FROM CAMELBACK LINCOLN.