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| - DO NOT...I REPEAT...DO NOT USE!! If you don't listen to me then use at your own risk.
Trust me: On 2/10/16, I called Ace Taxi Service, Inc. at 10:30am to get a taxi for my dad. I called and a guy answered the phone and he was very nice. He gave me an estimate on the price and I agreed to it. I asked for someone to be at my house at 1PM because my dad needed to get to his car repair shop to pick up his car before they closed. I had looked at all the reviews and saw they only had 3 stars and it was actually 2 stars back on that day, but I wanted to give it a try myself because I thought maybe these people just had a bad person who is making the company suffer....NOOOO IT IS THE WHOLE COMPANY...IT STARTS FROM THE HEAD DOWN. Well the time came, it was 1pm and my dad was dressed in his coat, boots, scarf, hat, gloves, etc and ready to go. It became 1:03pm so I called them back and I got the notification no one was even dispatched out to us yet. So I waited 3 more minutes and then called and spoke with someone. It was a woman this time and I told her I specifically told the guy that someone was suppose to be at my house by 1pm. She said no one was dispatched yet and even asked me the time. I told her it was 1:07pm and she said the GUY I had talked to earlier put that no one was suppose to be coming out until 1:06pm...okay well it was still past the time. I would have been understanding because it is winter and it was one of the days where the snow was coming down hard and the streets were pretty bad, IF I HADN'T CALLED TWO and A HALF HOURS before to get someone to my house on time. She apologized and I said if no one got to my house in 20 mins then I would cancel and take my business elsewhere. I waited but decided to call another service, which was a lot more money, just in case they didn't make it. Well, 20 mins later, I called the number again and heard they still hadn't dispatched anyone and so I called and canceled the taxi. It is ridiculous. I understand they were busy that day and the weather was bad but I CALLED 2 1/2 HOURS AHEAD OF TIME...if you couldn't make it then don't tell people you can. They need to close this taxi company because they are HORRID. I was a first time customer and a last time customer also!!
I called a private service called Freedom 2 Go at : 3570 Warrensville Center Rd #102b, Shaker Heights, OH 44122. All their cars were used at the moment, but the dispatcher helped me out and got a car to me in 30-45 minutes just as they had said. It was more expensive, but it was a flat rate charge and worth every penny.
We got what we paid for and remember YOU GET WHAT YOU PAY FOR = ACE TAXI (cheap) -didn't come through, horrible, will never use again vs. Freedom 2 Go (expensive)- came through for us, amazing, will use again!!
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