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| - Animal Rescue League is great! BUT, I'm very disappointed by their dog trainer/behaviorialist, Lacey.
I have a large papillon (a "throwback", as my vet called him), whose previous owners neglected and undersocialized him for the first two years of his life. As a result, he is now extremely fearful when taken outside the home, and he becomes overstimulated and aggressive. I brought him to one of ARL's Saturday small dog classes, but he freaked out, and we were asked to leave. Lacey said she'd be in contact to set up a private class.
She called a few days later, and we arranged a private class for 6pm on a Wednesday. I made arrangements to leave work early to drive back into the city and get my pup some help! It's hard to anticipate exactly how much traffic there will be on Fifth Ave during rush hour, so I wound up playing it overly safe and arriving 10 minutes early for our class.
After a few minutes, Lacey noticed us and came outside to tell me that she was running fifteen minutes behind. I wasn't sure what to do, because I couldn't really go anywhere with my cray-cray dog, and there was too much traffic to go home and come back again. So, she said we could wait inside in a small hallway.
We went in to wait, and naturally, with all the smells and sounds, my pup got a bit riled up. But, we waited...and waited and waited. At 6:25pm, I knocked on the door to the training room. Silence. So, I opened it. Nobody was there, and the door to the outside was open. I peeked out, and there she was, with the people and dog that had the lesson before me. I waited for a moment, hoping she'd notice me and look at her watch or something, but nope.
So, I took my dog and walked outside to my car. She turned and looked at me, but didn't acknowledge me in any way. I went and sat in my car with my dog for a few minutes, hoping the other folks, their dog, and Lacey would wrap things up, but no. They just continued on. At 6:35pm, I knew I couldn't wait any longer, because I had work I still needed to finish up that had to be done by 9pm. I got out of my car, and began walking towards Lacey. She just stared at me, rather than saying "We're just finishing up," or "Sorry, I lost track of time," or anything at all. So I said, "We're going to have to reschedule. It's past 6:30 now, and I can't stay past 7." She simply replied, "Okay. I'll call you."
I thought it was rude and unprofessional to not offer any type of apology, or even a half-hearted explanation, but whatever. No one said she had people skills, I suppose, and this was about getting my dog help!
Well, it's been a week and a half. No call from Lacey! Needless to say, I'll be finding another, more reliable trainer. I'm just really disappointed, not only in her unprofessionalism, but also her lack of caring about my dog. I barely had any interaction with Lacey, but even if there was something about me she didn't like, she should have cared more about helping a pup that obviously needs it.
I sincerely hope that others have had better experiences, and I hate to knock even a single star off for ARL -- but this Yelp review seems to be my only way of warning others to seek another trainer for their dog behavioral needs! :(
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