I booked this hotel over a month in advance of my trip. The night I arrived, the front desk couldn't find my reservation. There was only 1 room left (the Jacuzzi suite - at twice the price I was quoted). When I arrived home from my trip I contacted the manager, first by email (to which I never got a reply), then I began phoning. I gave him my confirmation number, and the rate quoted. He advise me that someone had cancelled my reservation (not me, but he couldn't tell me who because of privacy laws). The hotel won't compensate me at all.